Reply to a lead
Screenshot the chat, drop it here, press the button, copy the reply and send it. If you need to do anything else, it shows up in big red letters.
Upload old chats
Drop in screenshots of every Marketplace chat, all at once, in any number. They get sorted into conversations, matched to listings and saved. Include the chats that went nowhere.
Conversations
Every saved chat, with how it ended. Outcomes are read from the chats automatically and update each time a reply is drafted. Change one here only if something happened outside Facebook, like a phone call or a tour.
Properties
The only facts the tool will state to a lead. If something here is wrong, the replies will be wrong too.
Rules
What every reply follows: tour availability, hard rules, and the playbook learned from past chats.
Your VA's access
Off: your VA only sees Upload old chats and Conversations. On: they also get Reply to a lead.
Tour availability
Replies offer real times from this, so your assistant never fills in blanks. If it's empty, replies ask the lead what time works for them.
Hard rules
What's working
Each kind of message we send, scored by how often leads answer it times how many details they give when they do. Higher "expected per use" is better. A message that once got everything but is usually ignored scores low.